TERMS & WARRANTY
Fortune Forged Wheels LLC: Terms and Warranty
Terms of Service
Welcome to Fortune Forged Wheels LLC ("we", "our", "us"). By accessing or using our website (www.fortuneforgedwheels.com) and services, you agree to comply with and be bound by these Terms of Service (the "Terms"). If you do not agree to these Terms, please discontinue using our website and services immediately.
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Introduction These Terms govern the use of the website and the goods and services provided by Fortune Forged Wheels LLC. Our website allows customers to purchase built-to-order, custom wheels designed for high-performance vehicles.
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Goods and Services Offered Fortune Forged Wheels LLC specializes in custom-built wheels tailored to meet the unique needs of our customers. All products are made to order from high-quality materials for enhanced durability and performance.
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Transaction Currency All transactions on our website are processed in United States Dollars (USD). Customers in Canada may complete transactions in Canadian Dollars (CAD) based on the current exchange rate. Payments are securely processed through Stripe, Square, Paypal & Shopify.
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Customer Service Contact Information For customer inquiries, product support, or assistance, please contact us at:
- Email: fortuneforgedwheels@gmail.com
- We are committed to providing timely and effective customer service.
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Return/Refund and Shipping Policies
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Returns and Refunds: We offer a 30-day return window for damaged products. Returns are only accepted if the product is damaged upon arrival. The product must be in its original packaging for return processing.
- Eligibility for Return: Only products damaged in transit are eligible for return.
- Refund Processing: Refunds for damaged goods will be processed within 10 business days after return approval.
- Shipping: We offer domestic and international shipping with rates and delivery time frames provided at checkout.
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Returns and Refunds: We offer a 30-day return window for damaged products. Returns are only accepted if the product is damaged upon arrival. The product must be in its original packaging for return processing.
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Legal or Export Restrictions There are no specific export restrictions for our goods. However, customers are responsible for ensuring compliance with their local import laws.
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Privacy Policy Fortune Forged Wheels LLC prioritizes customer privacy and security. We collect and use customer information only to complete transactions and provide customer support. Please see our full Privacy Policy for further details.
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Security and Payment Information Payments are securely processed through Stripe, which uses SSL encryption and tokenization to ensure sensitive payment information is protected.
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Promotions At this time, no promotional offers or discounts are available. Future promotions will be communicated through our website.
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Limitation of Liability Fortune Forged Wheels LLC will not be liable for any indirect, incidental, special, or consequential damages arising from the use of the website or products.
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Dispute Resolution Disputes arising from the use of the website or these Terms will be governed by the laws of California, and resolved through binding arbitration.
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Changes to Terms We reserve the right to modify these Terms at any time. Any changes will be posted on this page with the updated "Last Updated" date.
Warranty Information
Fortune Forged Wheels LLC offers the following warranty to the original purchaser of our products:
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1-Year Finish Warranty: This warranty covers any defects in the finish of your Fortune Forged wheels for one year from the date of purchase. It applies only to the original retail customer and is non-transferable.
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3-Year Structural Warranty: Fortune Forged Wheels LLC warrants that our wheels will be free from defects in material and workmanship for 3 years from the date of purchase. This warranty applies to unmodified street-use vehicles. Any modifications, including but not limited to aftermarket wheel studs, lug nuts, suspension components, or engine parts, will void the warranty.
- Coverage: The warranty covers defects in the wheel's structure but does not extend to damage caused by accidents, misuse, or improper installation.
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Motorsports Disclaimer: Our products are designed for use in high-performance applications. The Owner acknowledges the inherent risks involved with motorsports and agrees to assume all responsibility for such risks. Fortune Forged Wheels LLC is not liable for any injury or damages arising from the use of the wheels in motorsports or high-performance driving activities.
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Return and Refund Policy: Due to the made-to-order nature of our wheels, returns and refunds are only accepted for damaged products upon delivery.
- Eligibility: Return requests must be made within 30 days of receipt.
- Condition: Products must be in new, unused, and undamaged condition for processing any claims.
- Return Process: The customer is responsible for return shipping costs.
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Installation and Use: The Owner is responsible for ensuring proper installation, maintenance, and inspection of the wheels in accordance with Fortune Forged Wheels LLC specifications. We recommend having wheels installed by a qualified mechanic or technician to ensure safety and performance.
Customer Disputes and Order Processing Protection
By purchasing products from Fortune Forged Wheels LLC, you acknowledge and agree to the following:
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Custom-Built, Made-to-Order Products: You understand that Fortune Forged Wheels LLC specializes in custom-built, made-to-order wheels. These wheels are tailored specifically to your requirements and typically involve a lead time of 9 to 12 weeks for production, which includes design, machining, painting, and quality control. Our commitment to craftsmanship and performance means that each product is individually produced, and delivery times may vary due to various factors.
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Order Processing and Shipping: Fortune Forged Wheels LLC creates shipping labels early in the order fulfillment process to ensure proper tracking and smooth order flow. Shipping may be delayed due to customs or other unforeseen factors, and we are not responsible for delays caused by shipping carriers or customs.
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No Refunds or Disputes for Custom Orders: Given that our wheels are custom-built and made to order, Fortune Forged Wheels LLC does not accept disputes, cancellations, or refunds once the order has been placed. If you file a dispute with your payment processor or credit card company after receiving a fully completed, customized product, we reserve the right to take appropriate action, including reporting the dispute as fraudulent.
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Communication of Order Expectations: It is made clear on our website that custom-made wheels are subject to a 9 to 12 week lead time, and this timeframe is industry standard for such high-quality products. Customers are provided with real-life images of their wheels upon completion and are notified about any delays. Should any customer decide to dispute an order after this period, they will be responsible for understanding and adhering to these terms.
By placing an order, you agree to these terms and understand that any disputes regarding custom, made-to-order wheels will be handled according to the guidelines provided above. Disputing a completed order without valid reason may result in legal action to protect the interests of Fortune Forged Wheels LLC.
By using our website and purchasing our products, you acknowledge that you have read, understood, and agreed to the Terms and Warranty provided above. Fortune Forged Wheels LLC reserves the right to modify these policies at any time, and updated versions will be posted on this page.