Fortune Forged Wheels LLC – Terms of Service and Warranty
Last Updated: [Insert Date]
Welcome to Fortune Forged Wheels LLC (“Fortune Forged”, “we”, “our”, or “us”). By accessing our website (www.fortuneforgedwheels.com) and purchasing our products, you agree to the following Terms of Service and Warranty Policies. Please read them carefully.
1. Overview
Fortune Forged Wheels LLC provides custom-built, made-to-order forged wheels designed for performance, durability, and aesthetic appeal. All wheels are manufactured to customer specifications and are intended for personal use, track use, or motorsport applications depending on product type.
2. Product Information and Sales Policy
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Made-to-Order Products: All Fortune Forged wheels are custom-manufactured based on customer input (design, sizing, finish, etc.). Because of this bespoke nature, all sales are final once production has started.
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Design Origin: Our wheels are created using industry-standard design and engineering processes. While certain styles may resemble other aftermarket products due to shared industry trends and manufacturing standards, each design sold is independently sourced or created through legitimate means.
3. Payment and Currency
We accept secure payments through Stripe, Square, PayPal, and Shopify. All transactions are processed in USD. Canadian customers may transact in CAD, subject to current exchange rates at the time of purchase.
4. Shipping and Fulfillment
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Lead Times: Average production and fulfillment take approximately 9 to 12 weeks, depending on design complexity, material availability, and third-party logistics. Delays due to customs or shipping carriers may occur and are beyond our control.
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Shipping Process: Tracking information is provided once a label is generated. This allows for transparency throughout the delivery process.
5. Cancellations, Returns & Refunds
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Cancellations: Orders cannot be canceled once production has started due to the custom nature of each wheel set.
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Returns: Returns are only accepted for products damaged during shipping. Requests must be made within 30 days of receipt and include clear photographic evidence.
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Refunds: Approved refunds will be processed within 10 business days after returned items are inspected. Wheels must be returned unused and in original packaging. Return shipping costs are the responsibility of the buyer.
6. Installation Guidelines
Proper installation and torque specifications must be followed. We recommend installation by a certified professional. Wheels should be regularly inspected for damage or wear. Use of incorrect equipment or improper installation will void all warranties.
7. Customer Service
For all inquiries, support requests, or warranty claims, please contact us at:
📧 fortuneforgedwheels@gmail.com
We aim to respond to all inquiries within 2 business days.
8. Disputes and Order Protection
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No Disputes After Delivery: Due to the custom-built nature of our products, Fortune Forged will not accept chargebacks, payment disputes, or refund requests on orders that have been fulfilled and delivered as described.
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Fraudulent Claims: Attempting to reverse payment or file a dispute after delivery without valid cause may result in legal action to recover costs and protect our business.
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Legal Jurisdiction: All disputes will be governed by the laws of California and resolved through binding arbitration as the sole means of conflict resolution.
9. Privacy and Security
We prioritize your privacy. Customer information is collected only for order processing and support purposes. All payment data is securely encrypted and managed by third-party providers.
10. Modifications
These Terms may be updated periodically to reflect changes in law, business operations, or industry standards. Any updates will be posted on this page with a revised “Last Updated” date.
Final Note
We are committed to delivering high-quality products and excellent customer service. By purchasing from Fortune Forged Wheels LLC, you confirm that you understand and agree to these terms.